At D UPGRADE, we are committed to ensuring your satisfaction with our services. If you are not entirely satisfied with your purchase or service, we’re here to help. Please review our return and refund policy outlined below:
Returns
- Eligibility:
- Returns are accepted within 10 days from the date of purchase or activation.
- To be eligible for a return, your item or service must be unused and in the same condition that you received it. It must also be in the original packaging.
- How to Initiate a Return:
- To initiate a return, please contact our customer support team at info@d-upgrade.com.
- Provide your order number and reason for the return.
- Our team will guide you through the return process and provide instructions on how to proceed.
- Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- Shipping costs are non-refundable.
- Refund Processing:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If the return is approved, a refund will be processed to your original method of payment within [number of days] business days.
Refunds
- Refund Eligibility:
- Refunds are issued for the full purchase price of the item or service, excluding any shipping or handling fees.
- Refunds are only available for eligible items or services returned within the specified return period.
- Refund Process:
- Refunds are processed automatically once the return is approved and the item or service is received and inspected.
- If you haven’t received a refund yet, please contact us at info@d-upgrade.com for assistance.
- Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done this and still have not received your refund, please contact us for further assistance.
Contact Us
If you have any questions about our return and refund policy, please contact us at info@d-upgrade.com. Our customer support team is available to assist you and address any concerns you may have.